Choosing a Web Designer

Here are some tips in finding the right people for the job and some considerations to be taken into account.

1. Introduction

Many businesses look for a web designer as though they were shopping for a general commodity item such as a light bulb – i.e. All websites are equal and paying the 16 year old student on a computer course to build the site will reap exactly the same dividend as paying a specialist web development agency. Other businesses often feel they have to spend thousands upon thousands of pounds on a website for it to be successful.

Let us dispel these myths

Contrary to what many believe, web design is only one component in the production of your website. Some web designers can talk day and night about how pretty your web site can be, but if it isn’t functional, user-friendly, or capable of helping you meet your online goals, then all the superficial beauty in the world isn’t going to help it serve it’s purpose. The design theme of a website is only one component of building a successful online presence.

Choosing a Web Designer is not an easy task! – Here are some tips…

There is so much more to web design than just making a few web pages look pretty if you want to succeed. You need to consider your target audience, underlying message, content, desired responses, visitor impact, online goals, how you are going to measure the success of the site and more. There is so much more to web design than just making a few web pages look prettyImage result for web designer

2. Defining Your Requirements

If you have no idea why you want a website or what you want the website to achieve, it is as well to sit down and think it through, rather than rushing to put up a “White elephant” that doesn’t serve a purpose. Every website must serve a purpose, and that’s usually where many websites falls short. They serve no purpose because the website owner never gave much thought to it. It’s not the website’s fault. A website is inanimate. It is only what you make it. The only life a website has is the one given to it by its designer and owner. If the human element doesn’t do a good job of defining the building blocks, the website will serve no purpose and eventually die a digital death. Every website should have a distinct purpose With that in mind, we’d suggest the first stage would be to define the “Goals” of the website in relation to the requirements and aspirations of the business or organisation involved.

Defining the Goal

Every website should have a distinct goal or number of goals that are measurable. A goal can be anything from communicating with friends and associates through to making profits by selling products or services online (e commerce). Your goal in the first instance may even be to have a web presence so potential clients don’t regard your organisation as being backward! Once you have defined a goal (or number of goals), it’s equally important to define:

  • The target audience. i.e. Who you want/expect to visit your website.
  • The actions you want to result from their visit. i.e. Making an online sale, getting them to make an inquiry etc.
  • What benefits you are giving and receiving from having the website.

Defining the Key Functions (The actions)

Once the goals of the website have been established, it’s important to define the actions required by site visitors to meet the goals. An action is any traceable sequence of events carried out by the end user.

Examples might include:

  • Getting in touch – either by phone, email or via an online form.
  • Disseminating Information.
  • Signing up for a newsletter.
  • Completing a questionnaire
  • Commenting on a Blog
  • Downloading or buying products
  • Using an online tool

Of course, there are other intangible benefits that your website might provide to an end user that don’t result in direct “actions”… i.e. simply providing “peace of mind” to an existing or prospective customer would be considered as such. If you haven’t already done so, then it’s also useful to check out the competition, for ideas, likes and dislikes.

Establishing Your Design & Development Preferences

Once you have formulated the goals and functional requirements for the website, it’s time to start building a picture of how you anticipate the site coming together – with regard to structure and design theme. This doesn’t need to be a definitive exercise – Your web designer should be able to add a lot of input and suggestions at a later stage, but it helps to have some ideas to feed into the requirements you approach the designer with in the first instance.

As follows are a few that we feel should be mandatory:

  • The website should adhere to recognised standards. The site should be written to conform and validate to the standards defined by the World Wide Web Consortium (W3C) – this will in turn, mean your site should be cross-browser friendly (i.e. Appear the same across various different types of web browser).
  • The website should be accessible. In web terms, this means that it conforms to the Disability Discrimination Act (DDA).
  • The website should be clean, crisp and fast loading.
  • The website should be easy to use and inoffensive (see below).

Our Tip: Easy to use and Inoffensive – The WOW factor

Webbies often get asked to produce a website with the “WOW factor”. The “WOW factor” is a term that means different things to different people. Often, the person or business commissioning the website have grandiose plans for extensive animation, splash screens, cartoons, garish designs… This isn’t the WOW factor – A bold garish design with “off the wall” colour schemes may seem bold and innovative to some people, but may really put off other site users – Find the happy medium.

If a person wants to buy a pair of shoes online then their mission is basically to find the desirable pair of shoes at the right price in the quickest possible time. They don’t visit an e-commerce site to watch an animation of shoes tap dancing across the screen. Leave cartoons and needless animation that add zero value to those experts in their own field. People watch the Simpsons for that type of entertainment. They likely won’t be visiting your website for (or be impressed by) to be “dazzled” by irrelevant attempts to stand out.

Our own interpretation of the “WOW factor” is a site that is very simple to use, clean, crisp, user friendly, fast loading with great content. Basically, the site that delivers it’s underlying message quickly and concisely is the most effective. Google has the WOW Factor and you don’t see slow loading animation on that website. The WOW factor should mean Winning on the Web and nothing else.

Ok, so you’ve mapped out some goals and requirements… time to start looking for the right guys to go ahead and implement the solution for you.

3. Selecting a Web Designer / Developer

Initially, the best place to begin is by putting together a shortlist of designers. You may choose to do this in any number of ways but here are some suggestions that you may wish to factor in:

  • The location of the prospective designer. This may or may not be a factor for you. Some people are happy to work remotely and others prefer some face to face interaction. If the latter is essential to you, then you will need to focus on designers in your local area.
  • The designer’s portfolio. This is usually a key factor in any shortlisting process. You may choose to favour designers who have worked specifically in the sector you are targeting, or you may simply like other unrelated websites they have developed.
  • Independent Word of mouth recommendation. You may have received glowing reports on particular designers and their after-sales service. Don’t overlook this.
  • The size of the company. Generally speaking, the size of the company provides you with little idea to the quality or work they can produce or the services they can provide. Some SMEs prefer to work on a more personal level with smaller providers or freelance designers with larger corporates preferring the opposite.
  • The cost – Most professional web designers tend to produce work on a bespoke basis, tailored uniquely for each client – and the vast majority do not publish prices. (We do). However, an initial discussion should be able to provide you with a “ball park” figure at least based on your requirements outline. Some designers are also able to provide cost-effective “out of the box” solutions at a fixed price.

Tip: Get a fixed price quote rather than an hourly rate. Let’s face it… an hourly or daily rate is meaningless as a measuring stick when your consider it may take one designer twice as long as another to complete the same job.

Web designers will typically showcase previous work on their own websites, but be sure to consider that they are gearing a site’s design and structure to requirements presented by another party that likely won’t match your own. It’s more important that you are confident that they can implement your solution than perhaps reading too much into other design work that you might not necessarily like.

Another consideration you may should take into account is the attitude a designer shows when you first make contact. You can often gauge whether they are genuinely interested in the project and whether they are going to be proactive – and if they can offer a high level of support. Designers not providing a landline phone number or a business address may be harder to contact when you need them the most. Trust your instincts and exercise common sense.

Tip: Don’t base everything on price and make sure you compare “like” with “like”. Also, don’t be afraid to share your budget with the designers during initial discussions and then see what they can deliver within it. Time is often wasted if you are discussing the project over days or weeks and then end up being miles apart on pricing expectations.

The more information you give furnish the designer with, relating to your goals, requirements and design preferences, the better. Also make sure that you discuss timescales and payment schedules (most designers will ask for a deposit upfront and a final balance payment when the project is completed. There may also be interim payment milestones for larger projects). Additionally, enquire about any recurring charges for support, future amends, web hosting, domains etc. Neither party will want hidden surprises.

4. Questions You will be Asked

It’s always better to be prepared when you approach web designers… they will also have their own queries to establish a the requirements, gauge the work involved and furnish you with a quote.

Typical questions you might be asked include the following:

  • What does your company do?
  • What are the Unique Selling Points that your company has to offer?
  • What is the purpose of the website?
  • How do you see the website evolving in the future?
  • Do you have any existing branding? i.e. Logo, colour schemes or other marketing materials?
  • Who are your competitors?
  • Do you require e commerce or an online payment mechanism?
  • Can you provide links to other websites that you like from a design perspective?
  • Can you provide links to other websites that you like from a functionality perspective? (i.e. How they work)
  • What is your budget? Don’t be afraid to disclose a budget figure – it can help a lot.

If you aren’t able to get an immediate quote, request that the designer gets back to you and establish a timescale for this to happen. As you can probably tell, choosing a web designer isn’t necessarily a straightforward process if you are seeking the right fit for your project. The more detailed research and preparation that you carry out, the better.

5. Going ahead

When you make a decision on proceeding with a designer, make sure to get the quote in writing and make sure the it’s clear that the copyright of the website is yours once completed. Ensure all charges (including any future and/or recurring charges) are spelled out to avoid any ambiguity and problems further down the line.

Ideally, once you wish to proceed, your web developer should create a test web address, where you can monitor ongoing development and provide feedback throughout.

Part of a wider strategy

Your website should integrate with and complement your other marketing activities. Promote your site address where you can. Consider putting it on your business cards, stationery, merchandise, delivery vans, carrier bags, customer receipts and on your shop front. Drive people to your website through online adverts, search engine marketing and active offline promotion.

Owen Gigg is the Lead Web Developer at the Award Winning Web Agency Westwindmoves.

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Creative Web Design

By contracting a creative web design company to design your new website as opposed to a more traditional web company, you give yourself an unmeasurable edge over your competition in the eyes of your potential customers.

Traditional design companies focus on purely getting a site put together with relevant information, that functionally works. Enter Web 2.0 and more traditional marketing avenues venturing into the marketplace, and creative web design companies have come into the game.

By ‘creative web design’, I refer to websites which still have the functionality and relevant information consumers have come to expect, but have a huge focus on the aesthetic aspect, and use traditional marketing ‘wow factor’ to capture the users attention, and last longer in their mind than those of the competitor.

Picture a billboard with great graphic design and immaculate choice of imagery, compared with an ad on the side of the road simply with a name and number. While you may have chosen to look at both, the creative approach will prompt you, the audience, to remember the creative billboard.

Now picture two websites, side by side. One with a flash intro page, immediately showing a montage of images and grabbing y our attention; which leads into a visually beautiful website where every pixel is perfectly crafted into alignment. Next, a bland website showing you purely text and a basic navigation. The difference is so enormous it’s like comparing Black and White TV with a 3d Movie Theatre.

Through the use of the latest and greatest technology, a creative web design company will use Flash, jQuery, and HTML5 to visually engage the user; however this is where the pitfalls of a creative web design can come into play.Image result for web designer

Many years ago, around the year 2000, many graphic design companies started to see an emergence in the marketplace for web services. Many of these companies had employees with a little web experience, enough to get by, and as such they began offering web services. What they didn’t understand was functionality, valid mark-up, cross-browser compatibility, or SEO – all things which a more traditional web design company would take into account.

While this would be classed as a creative web design company, often their creative web design’s wouldn’t be successfully converted from a design into code, and having mis-alignments in a design (especially cross-browser) became commonplace. Without experienced developers on-hand, many of these problems became overlooked, and many substandard creatively designed websites are still around today, with more and more being sent live on the world wide web every day.

For this reason, when looking to hire a creative web design company, you should always be sure to look into their operation, most reputable companies won’t mind you asking a few questions. In a creative web design company, the people building your site should be working as a team. The days of all-rounders are over, and when creativity is to be combined with functionality, it is essential to have a ‘designer’ as well as a ‘developer’ work on your project.

A designer is generally artistically minded, and may have worked as a graphic designer in the print world at some capacity. Thei r goal is to create a visually appealing design for your approval. This will be a static image of what your website is going to look like, as it is much faster to edit a graphic than to edit a coded website. Most creative web design agencies work in a similar fashion, as this allows for the complete artistic talent of the designer to be used, and complete use of the imagination of not only the designer, but also the client.

Once a design is approved, a developer steps in to convert this to a web format in standards compliant code. This may include implementation of a Content Management System (CMS), and generally involves some mild Search Engine Optimization (SEO) as well as cross-browser compatibility. Once this is done, your brand new creative web design is all ready for the World Wide Web.

You need to choose a creative web design company that can fulfil all of your needs from creating a website which suits your brand image and captivates the user, to something which will navigate easily, rank well on search engines, function the same across your entire user-base, and ultimately lead to more conversions in your market.

The main things to keep in mind when choosing a creative web design company are their design to implementation process, their cost, their portfolio, and ultimately the level of service you can expect. I am an online consultant, and can help you shoul d you have trouble finding an agency, or even if you would like me to help in assessing another agencies ability to meet your needs to come up with a creative web design that will fit your needs and help in squashing your competition.

Jared Codling from Creative Web Design Blog []

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Tips to Buck Up the Web Designers Out of Their Irksome Web Design Process

When you are running a web design company in cape town, it is very important for you to understand that your clients are the part and parcel of your business. The type of clients you agree upon to work with speaks a lot about you and your web design firm. Similarly, the grounds on which they delegated the responsibility on you to produce a design speaks a lot about them. Maintaining a good relationship with the client is though a hard nut to crack, but a lot of it spins around the web designers’ knack to edify their customers and set expectations so that both sides end up with gratification.

Many of the designers go off the beaten track in a way to gratify their clients. They make continual edits, re-designing, Last minute changes, moreover the add-in features that had never been discussed. Web designers just give in to each and every caprice of their clients but then at the end they end up getting underpaid and feeling frustrated, rebuffed and jaded.

Most web designers might relate this to worst example in a web design process. There are a few absurd expectations for a project to go quickly and smoothly. The minute these expectation ruins out of delays in the completion of the project or the bad designs or due to the coding bugs, etc., both the client and the web designer as well gets irked. Nevertheless, there is a trick out of which you can make your irksome design process a pleasant experience for you and your client as well. Edifying your clients is not a great part of your business project but you can make certain that it will aid you greatly in recuperating the working relationship with your client.

Wondering what tags along a general list of some significant lessons that must outline the scaffold for the education process? Well, a few key points are brought into a limelight below:

Tip 1: You are a Professional Designer, Not a Laborer

People never tell their Doctor’s and electricians how they need to do their jobs. They understand that the doctors and electricians obviously more on familiar terms with their respective field of work than them. This attitude on the other hand ought to persist with the webmasters too. Many clients have a set mind that just browsing through the websites qualifies the webmasters to make design decisions. They treat web designer as the annex of their brains. And because of this kind of false premonition the designers are often wrongly taken as the laborers who are born to get their task done, and not the professionals who are creative and talented with the skills and experience that others professionals to might have in their area of work. Moreover, the clients forget that the Web Designers too are the part of the design process equally.

This pathetic situation occurs generally in the case of freelancers where the clients presume that if the designers don’t have their office then they can work in any odd hour of the day too as if they don’t have their family or other things around to be taken care of!

Thus it is imperative for the web designers to make certain that their clients understand that they are experts and that their opinions are grounded in the research before the web design process initiates.

Tip 2: Communication is Vital

Lack of communication can often badly ruin the whole of the project. Generally, the clients tend to keep themselves involved and vocal in the initial stage of the project. This as a result ends up with the designers’ belief that the things are going well until when the clients hand over them the laundry list of edits.

So, bringing this clause under the contract that you might need your client’s feedback throughout the project from an issue as large as payments and billings to the minuscule subjects like the color combinations etc. so that you can generate a better product in less time period.

Tip 3: The Web and the Print Medium are like chalk and cheese

There are some of the clients who are going through the web design process for the first time and web is a strange and foreign place for them whilst there are a few who are incapable of figuring out the difference between the print medium and the web.

There are also a few clients who want their website to represent itself just like a brochure of their product or services.

Therefore, being an expert of this design arena, it’s the designer’s responsibility to enlighten their clients about the things like their website can be very well fabricated like a brochure as per their desire but doing this might fail to plug the real power of the internet eventually setting them up as the failure on the web. The web designer’s having their lives almost certainly been spent surfing the web should never take these little things for granted. Edifying the clients over the nuance and the subtlety of the web can help aid the wrong illusions that the clients might have.

Thus, to wrap-up, the art of learning the management of clients is a major challenge for any service-oriented business. If one wants to maintain good working relationships then, edifying clients are one of the wisest ways. Web designing is an essential fragment of the service-industry and thus follows the same rules. The toughest job to do ever is to stand up your client or boss but as a matter of fact doing this regularly can make your irksome website process a pleasant experience for yourself and for your clients as well.

Nisha Dawrani is a content writer at Solushunz Technologies. It is a leading Web Designer Company located at Kanpur. For any guidance on web designing, feel free to contact Web Design.

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Why Your Business Should Upgrade to a Responsive Web Design Sooner Rather Than Later

Why should my business have a responsive web design?

Responsive web design has become the go-to solution for businesses who want a user friendly interface and higher customer retention. If your company has come this far without taking advantage of all the benefits it has to offer, you may have already begun to see lower visitor numbers and a disappointing conversion rate.

As a responsible business owner, you’ll probably need convincing before paying to upgrade your web presence to one that includes responsive design. However, by opting in you’ll soon see a return on investment that will make it worthwhile. In a nutshell, responsive design is just better than what has gone before and in order to keep up with the competition, you’ll need it too.

Responsive web design is crucial for the majority of businesses because it allows your users to achieve their goals quickly and smoothly. The important elements of your website can be pulled up on a smart phone and appear as a fully functional version of the original, complete with all the utility you’d offer to customers on a laptop or desktop computer. If you fail to provide a mobile-friendly experience like this for your visitors they won’t hang around, they’ll simply click away and complete the action or purchase on a rival site.

Unhappy customers are not good for business and neither is going up against a major search engine. Google have recently confirmed what many insiders have suspected for some time – sites that are not optimised for multiple users will slip down their search rankings. Google bases their rankings on how useful a page is for the query a user has entered, plus the utility of the site – for example, can a user complete the action they would like to?

Your page may be completely relevant to their search, but if visitors cannot access the content easily across a number of devices, your site may receive a less than positive review and be placed lower in the search results. If your company is reduced to a second or third page entry you’ll lose a considerable amount of traffic, as people naturally select links from the first page.

Google have also pointed out that companies which have a single responsive website – rather than one standard and one mobile version – are far easier for their bots to discover, because there is just one URL.

If your site is responsive and ready to service mobile customers, you can take advantage of many tools and helpful apps like the click-to-call button, this enables a web user to make a voice call to your company immediately. Potential customers can also read reviews about your business or even find you in a busy place using Google Maps, both keenly relevant to the needs of mobile users.

Branding is one of the ways in which we build a relationship of trust with a customer and keep them coming back for more of the same. This is pertinent to responsive design for two reasons, firstly, people do not feel confident in a site they cannot easily navigate and second, in order to create a uniform brand you’ll need responsive design to produce a consistent web appearance; however your clients reach you.

In today’s market there are only a handful of reasons why a company may choose to stick with static design on their web page. Those who do not rely in any significant way on web traffic to drive sales, or those who have few competitors, or those who have already looked into responsive design and found it was not right for them. For everyone else, if you want to stay ahead of the curve, responsive design is the only way forward for your website.

Responsive web design features

Until recently web designers created different pages depending on where they would be viewed, a tablet for example has a different screen resolution to a laptop, and so the content would be optimised for viewing on that particular device.

However, responsive web design has revolutionised the way in which users look at the internet, it has created an across the board experience allowing us to view pages on a PC, smart phone or notebook in exactly the same way. When they build a site, designers use the same coding on any number of resolutions, giving every device the same degree of functionality.

Responsive web designers believe that their clients’ web pages should be accessible to every visitor, giving them an optimal experience, regardless of the device they using. This kind of intelligent response to a web user’s actions keeps your company relevant in an ever changing online market place; it boosts your e-commerce figures and makes visiting your site an enjoyable experience.

In technical terms there are three key features of responsive web design, the secret ingredient is generally considered to be media queries. These are filters added on to the CSS or Cascading Style Sheets, affecting the look and feel of any individual page. CSS is a highly useful tool for web designers, but by tagging on a media queries adaption, the process of resizing, rendering and orienting a page becomes far easier.

Another linchpin of responsive design is the flexible layout, this is based on a grid formation, ideal for formatting margins, positioning the key elements of a page and getting the spacing just right. This means a designer is not limited to a certain number of columns, they can choose as many or as few as is appropriate for the page. A flexible layout also removes the need to work out the layouts and text size based on pixels.

Instead, designers use percentages which enable them to adopt a far more fluid approach to producing each page. Pixels work well in photographic images, but are a clumsy tool to use over a number of devices. One pixel may be expressed as three dots on a phone, but ten dots on a desktop, changing the quality of an image considerably between devices.

The third component of responsive design involves the use of CSS or a dynamic resizing function to create flexible images, videos and other content. Text can flow relatively easily as the containing area resizes, but in order to spread this across more complex segments, web designers need to use different techniques. Dynamic resizing gives a web designer greater control over how a page behaves and enables them to add or remove components as needed.

Taken a whole, these multiple technologies mean visitors can enjoy the feeling of familiarity, regardless of what device they happen to be using, or will be using in the future.

When a mobile user changes from landscape to portrait mode, the intuitive design will ensure the page gets bigger or smaller. Furthermore, each element, be it an image, textbox or video will also resize itself to correspond with the different dimensions.

If you have ever tried to access a website and discovered that it was almost impossible to navigate around without shrinking and enlarging the text or buttons, you’ll understand why responsive design is considered good practice for the majority of website owners.

Responsive web design Vs Mobile web design

Until quite recently, mobile web design was considered far more relevant to modern consumers than it’s responsive counterpart, this approach sees designers using smart phones as a starting point and upgrading the technology progressively, through to notepads, desktop computers and beyond. This method meant that companies needed two websites, one for their mobile pages and one for PC users.

In the early golden years of mobile web design, there were a number of reasons why experts thought that web applications should always be designed first for use on a mobile device. Most important of these was the prevalence of smart phones and the fact that their popularity was continuing to skyrocket. By creating a platform that favoured these millions of users, companies could promote their service or product to what was seen as the next generation of computing consumers.

Secondly, mobile design was said to foster a cleaner concept without room for extraneous elements or unnecessary page clutter. In a screen the size of that on a mobile phone, there simply is not enough room to crowbar in extra buttons and widgets – instead, a design team had to focus on what was actually needed. By giving users a clear route to what they want, it was assumed that their experience would be better, faster, leave them more inclined to return or convert them into a paying customer.

Mobile applications were thought to have far more utility than PC based software, what users expected from their laptop paled in comparison to the capabilities offered on smart phones. From a digital compass, to gyroscopic effects, touch screen inputs and voice control, designers hoped to build on these tools to produce modern web design that was not limited by the constraints of a PC.

Although there are pros and cons for the adoption of a mobile site to run parallel to a main site, responsively designed pages are ideal for retailers who want a robust, homogenous website with plenty of utility for every user. A single site also simplifies marketing campaigns; there is only a need to manage one site and one SEO strategy. Therefore, a website which features responsive design can save companies time and money, but also provide a seamless, convenient way for customers to shop.

Responsive web design statistics

When a team of designers build you a responsive website you know it will adapt intuitively to whatever device it is accessed from, but where is the evidence that proves this is a factor in commercial success?

The content marketing company, Brand Point, found that over 90% of consumers buying decisions are affected by visual elements. In other words, if people land on your site and like the look of the place, they are more likely to stay and buy.

Screen resolutions are changing all the time as new devices reach the market, web developers Spyderweb found that in 2010 there were just 97 unique screen resolution sizes, but by 2013 that figure had leapt to 232. The only way of tackling this increase is to have a responsive website that is optimised for every customer, whatever device they favour.

Customers are driven away by high wait times and pages that take too long to appear; even way back in 2009, 47% of people expected a load time of just two seconds on a webpage. In a study carried out by cloud service providers, Akamai, it was also found that 40% of web users clicked away if they had not gained access to a page within 3 seconds. That is a pretty slim window of opportunity, and it’s fair to assume that people’s expectations have increased since this study was compiled.

Although external factors like a lack of Wi-Fi or 4G can also affect wait times, the importance of speed for business sites cannot be underestimated. Wed designers can write code for your responsive site that makes it selectively load the elements needed, or even bring in graphics at a later stage.

Design matters because it can have a huge impact on the number of new visitors to your pages, these are people who have reached you through typing in a specific search criteria and decided to click on the link to your site. Web designers, Domain7, have reported that in the case of their client Regent College, there was a leap of 99% in unique visitors after a revamp of their responsive web design.

If your mobile pages leave an unpleasant taste in the mouth of your visitors, they are far less likely to view your entire organisation favourably, and they’ll tell their friends. Industry experts at the Search Engine Journal discovered that 57% of people would never recommend a company that had poorly designed pages, strengthening the case for a consistent web strategy that performs the way your customers want it to – wherever they happen to be.


Duncan Maund is the CEO of Mediatopia a professional web design and development company in Bristol, UK. Duncan helps small and medium sized businesses with customised websites and online marketing.

If you need help with Responsive web design get in contact with Mediatopia who will happily help and answer any questions you have regarding this topic.

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